Terms of Service

1. Acceptance of Terms

PixelTakeoff ("the Software") is developed and sold by SouqLow LLC, Sharjah Media City, Sharjah, United Arab Emirates (License No. 2432738.01) ("we," "our," or "us"). By accessing and using the Software, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use the Software. Where a separate written agreement, order or quotation between you and us states different terms, that document prevails to the extent of the difference.

2. License Grant

Subject to your compliance with these Terms and payment of the applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Software for your own internal business purposes, in accordance with your purchased license tier (Trial, Professional, or Enterprise). You are purchasing a right to use the Software, not ownership of it.

Trial License: Valid for 7 days from activation date, includes all features, limited to 1 device.

Professional License: Annual subscription, includes all features, limited to the number of devices specified in your license. Each license seat is for use by your organization on the activated device.

Enterprise License: Custom terms as specified in your agreement.

3. License Restrictions

You may not:

• Copy, modify, reverse engineer, decompile, or disassemble the Software, or attempt to derive its source code, algorithms or underlying methods
• Use the Software to build, train or assist a competing product or service
• Share your license key with anyone outside your organization, or with any affiliate or third party, unless we have approved it in writing
• Resell, rent, lease, sublicense or transfer your license
• Use the Software on more devices than permitted by your license
• Remove or modify any proprietary notices or labels on the Software
• Use the Software for any illegal or unauthorized purpose
• Attempt to circumvent license validation or security measures

4. Trial Licenses

Trial licenses are provided for evaluation purposes only. Each user or organization is entitled to one trial license. Trial licenses expire after 7 days and cannot be extended or renewed unless we agree otherwise.

5. Subscription Term, Activation and Renewal

Unless your order states otherwise, a Professional subscription runs for 12 months from first activation of the license. Licenses are issued and activated after we receive payment, or as otherwise agreed in your order or purchase order.

Subscriptions do not renew automatically. Renewal takes place only upon mutual confirmation before or at the end of the current term. Renewal is charged at the subscription price applicable at the time of renewal, unless otherwise agreed in writing. If a subscription is not renewed, access to the Software ceases at the end of the term; your project files remain on your own machines.

6. Fees, Taxes and Refunds

Professional licenses are billed annually in advance. Enterprise licenses follow custom billing terms. All fees are stated exclusive of taxes; where VAT or any other tax applies under the law, it will be added at the applicable rate and payable by you. Fees already paid are non-refundable except as required by law or as explicitly stated in your agreement.

7. Account and License Security

You are responsible for keeping your license key confidential, for the devices on which the Software is activated, and for the actions of the people in your organization who use it. Notify us promptly at support@pixeltakeoff.com if you believe a license key has been lost, shared or compromised.

8. License Validation and Online Features

The Software periodically communicates with our license servers to verify your license status, which requires an internet connection from time to time. Certain automated analysis features are also processed on our servers and require an internet connection when used. We collect the minimal information necessary to provide these services, as described in our Privacy Policy.

9. Updates and Support

Updates and improvements to the Software released during an active subscription are included at no extra charge. The Software may require you to install an update to continue using it, for example where an update is necessary for security or service integrity.

Technical support is provided by email at support@pixeltakeoff.com during business days in the United Arab Emirates. We aim to respond promptly but do not guarantee specific response or resolution times.

10. Availability and Maintenance

The Software's online components (such as license validation and server-assisted analysis) may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control. We do not warrant uninterrupted availability of online components. Your drawings and takeoff work are stored on your own machines and remain accessible for viewing independently of our servers.

11. Your Responsibility for Takeoffs

PixelTakeoff is provided as a quantity takeoff and productivity tool. Quantities and measurements generated through the Software depend on the drawings, scale, calibration, user inputs and measurement methodology adopted by you. You remain responsible for reviewing and verifying all drawings, scales, measurements, quantities, BOQ outputs and other results before using them for tendering, procurement, costing, construction or any contractual purpose.

12. No Guarantee of Quantity Accuracy

We do not warrant that quantities, measurements or outputs generated using the Software are error-free, in particular where source drawings, scale or calibration, user inputs or source documents are incomplete, inaccurate or incorrect. The Software assists your estimating work; it does not replace professional review.

13. Intellectual Property

The Software, including its source code, algorithms, analysis methods, user interface, branding and all related intellectual property, is and remains the property of SouqLow LLC. No rights are granted to you other than the license expressly set out in these Terms.

14. Your Data and Drawings

You retain full ownership of your drawings, BOQs, project information and any other data you load into or produce with the Software. We receive only the limited rights necessary to provide the service, such as processing data you submit to server-assisted features and validating your license. We do not use your project content for any other purpose.

15. Confidentiality

Each party will protect the other's confidential commercial, technical and project information received in connection with the Software, and will not disclose it to third parties except as required to provide the service or by law.

16. Data Protection

Where we process personal data in connection with the Software, we do so in accordance with our Privacy Policy and applicable data protection law, including the UAE Personal Data Protection Law where it applies.

17. Suspension and Termination

We may suspend a license for non-payment, misuse of the license, unauthorized sharing, security threats, or attempts to circumvent license validation. We may terminate your license immediately if you materially breach these Terms and, where the breach can be remedied, fail to remedy it within a reasonable period after notice.

Upon termination, your right to use the Software ceases and any outstanding amounts remain payable. Either party may decline to renew a subscription at the end of its term for any reason. Your project files remain on your own machines after termination.

18. Disclaimer of Warranties

THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. WITHOUT LIMITING THE FOREGOING, WE SHALL NOT BE LIABLE FOR ANY LOSS ARISING FROM RELIANCE ON QUANTITIES, MEASUREMENTS OR OUTPUTS GENERATED THROUGH THE SOFTWARE, INCLUDING LOST TENDERS, PRICING OR ESTIMATING ERRORS, OR OTHER COMMERCIAL LOSSES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SOFTWARE SHALL NOT EXCEED THE SUBSCRIPTION FEES PAID BY YOU FOR THE SOFTWARE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

20. Governing Law and Disputes

These Terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Sharjah. The courts of the Emirate of Sharjah shall have jurisdiction over any dispute arising out of or in connection with these Terms, unless a different forum is agreed in writing between the parties.

21. Updates and Modifications to these Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Software. Your continued use of the Software after such modifications constitutes acceptance of the updated Terms.

22. Contact Information

For questions about these Terms, please contact us at:

SouqLow LLC
Sharjah Media City, Sharjah, United Arab Emirates
Email: support@pixeltakeoff.com