Privacy Policy

1. Introduction

PixelTakeoff ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our software and services.

2. Information We Collect

2.1 Information You Provide

• Trial Request Information: Name, email address, company name, phone number (optional), and use case
• License Purchase Information: Name, email, billing information, and company details
• Support Communications: Any information you provide when contacting our support team

2.2 Automatically Collected Information

• License Validation Data: License key, device ID (hashed), activation timestamps, and license status
• Usage Analytics: IP address, browser type, and request metadata (collected during trial requests)
• Technical Data: Software version, operating system, and error logs (for troubleshooting)

3. How We Use Your Information

We use your information to:

• Process and validate your software license
• Review and approve trial license requests
• Provide customer support and respond to inquiries
• Send important updates about your license or the software
• Prevent fraud and abuse of trial licenses
• Improve our software and services
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

• HTTPS/TLS encryption for all data transmission
• RSA-4096 cryptographic signing for license validation
• Secure storage with restricted access controls
• Regular security audits and updates
• IP-based rate limiting to prevent abuse

5. Data Sharing

We do not sell, rent, or share your personal information with third parties except:

• With your explicit consent
• To comply with legal obligations or valid legal processes
• To protect our rights, privacy, safety, or property
• With service providers who assist in our operations (e.g., payment processors, hosting providers) under strict confidentiality agreements

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Active Licenses: Throughout the license period and for 1 year after expiration
• Trial Requests: 2 years for fraud prevention and record-keeping
• Audit Logs: 1 year for security and compliance purposes
• Support Communications: 3 years for quality assurance

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Objection: Object to certain processing of your data
• Portability: Request transfer of your data to another service

To exercise these rights, contact us at privacy@pixeltakeoff.com

8. Cookies and Tracking

Our website uses minimal cookies and tracking:

• Essential Cookies: Required for website functionality
• Analytics: We may use analytics tools to understand website usage (anonymized)

You can control cookies through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions or concerns about this Privacy Policy or our data practices:

Email: privacy@pixeltakeoff.com
Support: support@pixeltakeoff.com